Weber recommends that grillers check their grill brush for loose bristles and excessive wear on a regular basis. Brushes should be replaced if the brush head is burned, split or distorted from heat or if any loose bristles are found on the brush or grill. Always inspect the surface of the cooking grate for wire bristles and other residue or material that may be dangerous if ingested, before placing food on the grate. Weber recommends purchasing a new stainless steel grill brush at the beginning of every Spring.
We take the security of our customer's financial and personal information very seriously. Shopping online with us is as safe as shopping in a store or over the phone. Our site uses the highest level of encryption possible to make sure that your details are safe while being passed between you and us.
If you pay using a credit or debit card the transaction is carried out on our behalf by one of the world's leading e-commerce financial transaction handlers. Your credit card details are never stored by us and our staff have no access to your sensitive payment details.
As additional security our online payment transactions use the CVV2 number (the last three digits on the signature strip of your credit or debit card) to guard against card fraud.
We like to think of ourselves as a pretty efficient bunch of people. We aim to dispatch your order within 24 hours of receiving it. However, if you are in a flap and need your new shiny whatever urgently, give us a call or drop us an email, and we will do our very best to help you out! We use a range of reliable delivery guys (& gals!), to take the very best care of your purchases. Nevertheless, if you do encounter a problem with your delivery, please let us know and we will sort it out as quickly as possible.
You have a problem? No Problem!
If you want to return your item(s), just drop us an email and we'll get it sorted! If its our mess, we will pay all postage. If you've fallen out of love with your purchase, all we ask is that you pay the return postage.
The boring Legal Bit
If you do want to return something, whatever the reason, we ask you to contact us within seven working days of receiving your package. We will then advise you of your next move.